The Challenge: Personality-Led Decision Making
The institution was hindered by “informal decision-making,” where processes were inconsistent and lacked transparency. This created a “Governance Gap,” leading to fragmented intentions and a lack of accountability. Without formal rules, the organization struggled to maintain “institutional stability” and consistent performance.
Our Approach: Designing Rules of Engagement
Following our principle to Diagnose Before We Design, E.P.L conducted an institutional diagnostic to identify where decision-making was breaking down. We worked to:
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Co-Create with the Team: We involved leadership to design a bespoke “governance framework” that fit their specific context.
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Establish Rules of Engagement: We defined formal rules and processes to replace informal, ad-hoc management.
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Build Institutional Stability: We focused on creating systems that provide a “resilient foundation” for growth, independent of specific individuals.
The Results: Long-Term Performance Stability
The transition moved the organization from “fragmented visions” to a disciplined institution.
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90% Governance Milestone: We established clear decision-making frameworks that ensure stability.
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Elimination of Informal Management: Personality-led hurdles were replaced with formal institutional accountability.
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Sustainable Growth: The organization now operates with a “clear direction” and the stability required for long-term performance.
“E.P.L redesigned our governance framework, giving us the clear direction and effective execution we desperately needed.” — Hon. Josephat Koech, Board Chair
